🤔 FAQ's - amberSearch – Support

1. What is amberSearch?

amberSearch is the central place where employees, with the support of AI, can quickly and efficiently find data and information within decentralised, internal corporate data sources. Our goal is to give you an excellent employee experience when navigating through the jungle of information in internal systems with the user experience of internet search engines.

Various functions are presented in this category.

2. How do I sign in?

You will receive a link from us or from your project manager, which you can use to access amberSearch. We explain everything else in our small onboarding tutorial.

3. How can I limit the search at amberSearch?

We allow you to limit the search with the help of operators and filters.

4. How does amberSearch handle privacy?

Please read our article on data protection.

5. Whom can I contact if I have questions about amberSearch?

We offer our users different ways to contact support. Basically, we try to solve all questions via our help page (which you are currently on). You can also find more information about our support here.

In addition, we want to enable our users to develop internal communities and expertise that are able to help each other.

6. What does amberSearch search?

amberSearch currently searches text and image files.

Text files are generally searched in full text, this includes scanned PDF's which are normally not computer readable. Furthermore, information from the metadata (file path, author, ...) is also taken into account in the search. In addition to classic DMS systems, issue trackers, CRM, chat, intranet or e-mail systems can also be searched.

In the image search, we use information from the metadata as well as from the content of the image. Our AI recognises what is in the image and shows it to you accordingly in the image search.

7. How can I influence the further development of amberSearch?

We are happy when our users share their feedback with us. If you have ideas, feel free to submit them via this link or book a feedback appointment with our product team.

8. what are the use cases?

amberSearch has several use cases. On the one hand this makes amberSearch very powerful, on the other hand it requires a certain independence from the user to deal with the tool and to find out which are the strongest for him.

Enclosed are some exemplary use cases:

Searching for a PDF:
- The Use Case: You know you've seen a document at some point where you can't remember if this was seen via Teams, SharePoints, Outlook (attachment) or in network drives:
- Without amberSearch: You click through various systems in the hope of finding the right information. In the end, you ask colleagues for help again. Maybe you send a few team messages and wait for an answer.
- With amberSearch: You enter your search as precisely as possible into amberSearch and amberSearch gives you the right information or the right documents as well as other suitable information.
Who has done which projects?
- The Use Case: New employees want to know whether know-how on a certain topic is already available in the company.
- Without amberSearch: Asking around for the right contact persons as well as an in-depth search through various project folders, CRM systems etc. is not possible.
- With amberSearch: A request to amberSearch to quickly find people who deal with the topic. In addition, amberSearch provides an overview of documents in various data sources.

A larger overview of use cases can be found on this blog article.